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Frequently Asked Questions
Please see below for answers to common questions from customers
Quality Over Quantity
What materials are your jewelry made of?
Our pieces are crafted from high-quality materials such as 925 sterling silver, stainless steel, and gold plating. Every item is nickel-free and skin-friendly, designed for everyday wear without irritation.
Can I return or exchange my order?
Yes! You can return or exchange your jewelry within 14 days of delivery, as long as it’s unworn and in its original packaging. Just send us an email before returning it, and our team will guide you through the process.
How can I take care of my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfume, and cleaning products. Store your pieces in a dry jewelry box or the pouch provided with your order.
Do you offer personalized jewelry?
Yes, we do! We have a special collection of engraved and custom-made jewelry — perfect for gifts or a unique piece for yourself. You can add your personalization details during checkout.
Shipping & Returns
How much is shipping?
Shipping costs $4.99 for all orders under €60.
Orders above €60 ship for free — always with track & trace, so you can follow your package every step of the way.
How long does delivery take?
We process and ship your order as quickly as possible.
Once shipped, you’ll receive a tracking link via email to keep an eye on your delivery.
Delivery times may vary slightly depending on your location, but we always aim for fast and reliable service.
Can I return my order?
Yes! You can always return your jewelry within 14 days of receiving it.
Items must be unworn and in their original packaging.
Simply contact our customer service to create your return label — it’s quick and easy.
Do I have a warranty?
Absolutely. All Rosalyn jewelry comes with a 2-year warranty covering material and manufacturing defects.
If something happens to your jewelry within this period, we’ll repair or replace it — completely free of charge.
Will I receive a tracking number?
Yes — all Rosalyn orders are shipped with track & trace.
You’ll automatically receive your tracking link by email once your order has been dispatched.
Contact
Still have questions? We're happy to help! Please email us at EMAIL and we will get back to you within 24 hours.